This Privacy Policy ( the "Policy" ) governs the collection, use, and disclosure of personal data by ELB DIGITAL GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, operating under the commercial name Monetrix ( hereinafter referred to as "Monetrix," "we," "our," or "us" ), a company incorporated in Poland. This Policy applies to the personal data of users ( "User" or "you" ) of our website, services, products, and content ( hereinafter referred to as "Services" ). Monetrix is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation ( GDPR ) and Polish data protection laws. By using our Services, you consent to the collection and use of your personal data as described in this Privacy Policy.

The data controller is :

• Company Name: ELB DIGITAL GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
• Registration Details: NIP ( Tax Identification Number ): 7822947947, REGON ( Statistical Identification Number ): 54021515900000, KRS ( National Court Register ): 0001138927
• Registered Address: UL. STANISŁAWA MAŁACHOWSKIEGO 8 /P1, 61-129 POZNAŃ, Poland For any inquiries regarding your personal data, please contact us at : support@monetrix.eu

We collect personal information when you use our services, create an account, interact with us, or visit our website. The personal data we may collect includes:

Identity Data: Name, surname, date of birth, and nationality.

Contact Data: Email address, phone number, and physical address.

Account Data: User credentials, profile information, and activity on our platform.

Payment Data: Payment card details (only when you make a transaction), bank account details, and transaction history.

Communication Data: Information you provide when contacting our support team (e.g., emails, messages).

Technical Data: IP address, browser type, device information, and cookies (as further explained in our Cookies Policy).

Compliance Data: Data necessary for compliance with anti-money laundering (AML), combating the financing of terrorism (CFT), and Know Your Customer (KYC) regulations, including personal identification documents.

We obtain and use personal information in the following ways:

• To Provide Services: We use your data to deliver the services outlined in our Terms of Use and to fulfill our contractual obligations to you.
• Account Management: To enable you to create, manage, and operate your account, including setting up and updating your profile.
• Customer Support: To respond to inquiries, resolve issues, and improve your experience with us.
• Service Improvements: To analyze usage patterns, perform site analytics, and improve our website and services.
• Legal and Regulatory Compliance: We process your data to comply with applicable laws, including AML, CFT, tax, and accounting regulations.
• Marketing Communications: We may use your contact details to send you promotional content, offers, and news about our products and services, but only if you have consented to such communications.
• Fraud Prevention: To detect and prevent fraudulent activities, protect our users, and ensure secure transactions.
• Market Research: To conduct surveys and gather feedback to improve our services and understand our users’ needs.

We rely on the following legal bases to process your personal data:

• Performance of a Contract: To provide services, manage your account, and process transactions.
• Consent: For sending promotional emails or when required by law for specific processing.
• Legal Obligations: To comply with regulatory requirements, including tax obligations, anti-money laundering regulations, and fraud prevention.
• Legitimate Interests: To improve our services, prevent fraud, and provide customer support.

We retain your personal data for no longer than is necessary for the purposes outlined in this Privacy Policy or as required by applicable laws. When your personal data is no longer needed, it will be securely deleted or anonymized.

We may share your personal data with third parties under the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers that help us with customer support, payment processing, fraud prevention, and marketing.
• Legal Requirements: We may share your data when required by law, court order, or regulatory authority.

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restriction: You can request the restriction of processing your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
9 - Security of Your Personal Data

We take the protection of your personal data seriously and use industry-standard security measures, including encryption and secure server infrastructure, to safeguard your data against unauthorized access, loss, or alteration.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. For more information, please review our [Cookie Policy].

10 - Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page, and the updated Privacy Policy will be effective as of the date of posting. We encourage you to review this Privacy Policy periodically for any changes.

11 - Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the GDPR, please contact us at:

• Email: support@monetrix.eu